Terms & Privacy

Last updated June 2026. These terms cover the Otherlink paperless-receipt platform, dashboard, and devices.

Terms of Service

1. The service

Otherlink provides point-of-sale devices and a cloud platform that capture sales receipts, deliver them to customers digitally, and offer wallet passes and reporting. You are responsible for the accuracy of the sales data your devices submit and for using the service lawfully.

2. Accounts

You must provide accurate registration details and keep your credentials secure. You are responsible for activity under your account and for the staff you grant access to.

3. Plans & billing

Paid plans are billed per the pricing shown when you subscribe. You can cancel at any time; access continues until the end of the paid period. Devices remain paired to your account until you unpair them.

4. Acceptable use

Do not misuse the service, attempt to access other businesses’ data, or use it to send unlawful or unsolicited communications. We may suspend accounts that put the platform or its users at risk.

5. Availability & liability

We work to keep the service available and your data backed up, but it is provided “as is” without warranty. To the extent permitted by law, Otherlink is not liable for indirect or consequential loss. Your statutory rights are unaffected.

Privacy Policy

We act as a data processor for the receipt and customer data your business captures, and as a data controller for your own account information. We follow UK GDPR principles, in particular data minimisation.

What we store

• Account data — your name, email, business details, and plan.
• Receipt data — sales receipts your devices submit, retained so you and your customers can access them.
• Customer data — where a customer adds a wallet pass, their email and loyalty points, used only to serve that business.
• Device telemetry — version, status, and last-seen time, used to operate and support the fleet.

Platform administration & data minimisation

Otherlink operators can see aggregate, operational information needed to run the platform — which businesses are registered, how active they are, device health, and paperless-impact metrics. Operators do not see your sales amounts or your customers’ personal details. Access to your business data is otherwise restricted to your own account by row-level security.

Your rights

You may request access to, correction of, or deletion of personal data we hold about you, and you can export your receipts from the dashboard. To make a request, contact us at the address below. Customers wishing to exercise their rights should contact the business that issued their receipt; we will assist that business as its processor.

Retention & sharing

We retain data for as long as your account is active or as needed to provide the service, then delete or anonymise it. We do not sell personal data. We share it only with the sub-processors needed to run the service (hosting, wallet passes, email delivery) under appropriate agreements.

Contact

Questions or data requests: info@otherlink.io.

This summary is provided for transparency and does not constitute legal advice.